FAQ
Common questions
If your question isn't answered here, call the shop and we'll go through it with you.
Pricing03
Why is the price based on vehicle size?
A Suburban has roughly twice the panel area and twice the interior of a Miata, and it takes about twice as long to do properly. Pricing by size is what lets us publish a real number for every package. Pick your size on any package and the price for your car shows up.
Is the price I see online the price I pay?
Yes, on everything in the packages. The only time it moves is when the car needs materially more than the package covers. Heavy pet hair, smoke damage, paint that wants two stages when you booked one. We tell you before we start and you decide then.
Do you take a deposit?
Not on detailing packages. Coatings and PPF take 25% up front to hold the bay, because those bookings tie one up for days at a time. It comes off the final bill and it's refundable up to 48 hours before.
Services & results03
What's the difference between a coating and paint protection film?
A ceramic coating is a hard, water-shedding chemical layer that makes the car easier to wash and holds off chemical etching. Paint protection film is a thick urethane layer that absorbs rock chips, which a coating cannot do. Cars putting on freeway miles usually want film across the front and a coating over everything else.
Do I need paint correction before a ceramic coating?
Yes. A coating holds whatever is underneath it in place for years, so swirls that go under a five-year coating stay there for five years. Every coating package we sell includes the correction its tier calls for.
How long does a ceramic coating actually last?
As long as the warranty says, provided it gets maintained and inspected once a year, and that inspection is included. Coatings wear off through abrasion, so washing with a mitt rather than running the car through a brush automatic is what gets you the full term.
Booking & logistics03
Mobile or in-shop: which do I need?
Interior work, maintenance washes and the Express and Signature packages all travel fine, so we can do those at your house or your office. Paint correction, ceramic coating and PPF have to be in the shop. They need controlled light, dust control and a stable temperature to cure.
What do you need from me for a mobile appointment?
A parking spot with about three feet of clearance either side. We bring our own water and power, so there's nothing to run out to us. An apartment garage works fine as long as we can open the doors all the way.
How far ahead should I book?
Detailing packages usually have something inside a week. Coatings and PPF run two to three weeks out because they hold a bay for days. Spring and early fall are the busiest we get.
General03
Are you insured?
Licensed and insured in Washington State, with garage-keepers coverage on any vehicle left with us. Ask for the certificate and we'll email it over before you book.
What areas do you serve?
The shop is on Aurora Ave N in Fremont, Seattle. Mobile units run across Seattle, Bellevue and Kirkland, and we collect and deliver for correction and coating bookings anywhere in those three cities.
What if I'm not happy with the result?
Tell us before you drive off, or inside 48 hours, and we'll put it right at no charge. We do the walk-around under our lights with you for exactly this reason, so anything missed gets caught while the car is still here.
Still not sure what your car needs? Ask us, we answer honestly.
